Who we listen to and who we trust is changing. Smarter systems and machines are emerging – ready and willing to make decisions on our behalf. AI and machine learning are having a transformative effect on every sector and industry. In some areas, automation is increasing capacity and capability, while in others, it will lead to dramatic consolidation and disruption, especially with regard to employment. Jesse will explore the significant ethical issues to consider as we embrace these smart systems. Jesse discusses the ongoing role humans will play in an era of autonomous and intelligent machines. His insights will help individuals and organizations not only survive this turbulent era, but more importantly, to thrive in the age of entanglement.
Innovation Forums (choose 1 of 8)
The essence of CRU is the educational curriculum available to all attendees, providing insight, key trends and data, and valuable ideas to implement in stores. Regardless of your sphere of responsibility within the convenience industry, you will find the workshops informative, enlightening and engaging.
Category Expert & Exercise
Our category expert speaker will talk about ways new flavors and products can be introduced, whether the retailer has traditional, aspirational or exceptional foodservice at their stores.
This packaged beverage expert will discuss category management techniques, especially around assortment selections in limited vault space, and retailers with a variety of store shapes and sizes.
Behind the counter expert speaker will talk about the myriad new products; IQOS, ON, CBD vape and wraps, new leaf cigars, etc., and how to assess what should be added to the set, what can come out.
Navigate the maze of federal, state and local laws around CBD and cannabis for a clearer understanding of what you can and cannot do in your stores.
This expert presenter will talk about what’s new in technology, why is it critical to get into mobile payment and what’s needed to assure security.
Here we will discuss merchandising. As products proliferate, more extensions of products and more flavors evolve… how does a retailer display with so many options? What’s the rationale? What are the “must haves”... and what are the products that might vary by region or store locations?
Expert speaker to speak on the psychology of loyalty and will touch on the questions; is delivery more about convenience? Does good delivery increase loyalty? Which comes first in the mind of the consumer?