Special Events

CRU Special Events
7:30am – 12:00pm

Wild Florida: Everglades Boat Ride and Explore Wildlife Park (retailers only)

Location: Departure from Panzacola Ballroom G1, F1-2 Prefunction

Take this one-of-a-kind opportunity to get a closer look at alligators and other exotic wildlife as you glide through the Florida Everglades, 4,200 acres of untouched nature preserve, on an exclusive airboat. Following the boat ride, stroll through the wildlife park where you can see lemurs, sloths, zebras and more.

7:30am - 8:00am Check-in and Breakfast
8:00amBus Departure
9:00amEverglades Airboat Tour
9:30amGator Demo
10:00amExplore Wildlife Park on your own
11:15amBus Departure
12:00pmArrive to Rosen Shingle Creek
Presented By:
Nestlé Waters North America
8:00am – 12:00pm

Store Tours (retailers only)

What better way to see the latest innovations in c-store design and merchandising than to visit the stores themselves? CRU’s Store Tours Program takes attendees along on a curated agenda of store visits to see what some of the area’s top operators are doing. Participants will view strategies in action within key categories and experience signature features of each location. The consumer and retail space is evolving rapidly, and you can’t afford to miss out on this competitive learning opportunity.

8:00am - 8:30amCheck-in and Breakfast
8:30am Departure
8:30am - 11:30amStore Tours
12:00pmArrive to Rosen Shingle Creek
Presented By:
Tyson Convenience
8:30am – 12:00pm

Disruption Watch

Location: Suwannee 11

Consumers are shopping online more and driving less. Automakers and technology companies alike are pouring money into self-driving cars and alternative fuels. Convenience itself is being redefined as consumers increasingly spend time staring at their mobile devices instead of each other. What do these changes mean for convenience? Cut through the noise for a series of can’t-miss conversations on trends that matter with Jackson Lewis, CSP’s resident expert on disruption, together with revealing consumer insights and retailer data courtesy of Incisiv, to learn how to avoid being left behind in today’s ever-changing times.

8:30am - 9:00amCheck-in and Breakfast
9:00am - 9:45amSession 1: Technomic
9:45am - 10:30amSession 2: Shopper Expectations You Can't Ignore
10:30am - 11:00amNetworking Break
11:00am - 12:00pmSession 3: Panel Discussion - Adjusting to Disruption

Editor, Convenience Group
Winsight, LLC

Chief Insights Officer

HJB Convenience, dba Russell's Express

9:00am – 9:45am

Session 1: Frictionless Shopping: Future of Retail?

Amazon Go was only the beginning. The very idea of the point-of-sale is quickly becoming obsolete as Skip Checkout, Zippin, Standard Market and others follow the explosive growth of no-checkout technology. Join CSP’s technology editor Jackson Lewis, one of the first in the industry to experience Amazon Go, for a conversation on frictionless shopping and what it means for the future of retail.


Editor, Convenience Group | Speaker
Winsight, LLC

9:45am – 10:30am

Session 2: Shopper Expectations You Can't Ignore

These days, your competition goes beyond the corner store across the street. Mobile-based services spanning from Uber to Netflix are reshaping consumer expectations across industries. No matter what your gut tells you, backing business decisions with intelligently sourced and collated data is imperative in today’s ever-changing retail landscape. That’s where leading insights firm and executive network Incisiv can help. Incisiv’s custom research benchmarks digital performance across all consumer industries, and Gaurav Pant, chief insights officer at Incisiv, will lead a CRU-exclusive session on a host of important insights and unique analysis. This must-see session will draw data from 6,500 U.S. shoppers across categories, including food, drug and convenience, in addition to more than 50 c-store retailers, 100 retailers across formats and 150 consumer industry startups. Don’t miss this exclusive chance to get the inside scoop on where your stores stand in today’s crowded retail field.


Chief Insights Officer | Speaker

11:00am – 12:00pm

Session 3: Panel Discussion - Adjusting to Disruption

Learn from other business owners on the front lines of the disruption wars in this retailer panel on changes in consumer behavior and how convenience stores can keep up with their ever-changing customer base.


Editor, Convenience Group | Moderator
Winsight, LLC

Founder and CEO
Choice Market

HJB Convenience, dba Russell's Express

Chief Insights Officer