Charles Gray is Chief Revenue Officer of Paytronix Systems, Inc. A hospitality technology go-to-market leader, Gray has more than 30 years of industry experience in operations, training, and information technology. He previously was general manager of the Restaurant as a Service Group at NCR Corporation and has also held leadership positions at California Pizza Kitchen and Cosi, Inc.
Sessions for Charles Gray
Digital Ordering and Delivery is Here, is Your Brand Ready?Location: Salon 20/21
Today’s consumers demand everything delivered fast, from great food to everyday items like ice cream, and household needs. And they demand it in 15 minutes or less. This offers a great opportunity for c-stores to add value and develop strong one-to one relationships, but to get there you must offer a unique value proposition. It’s not enough to deliver staple goods through a third-party aggregator. How does a brand know when it’s ready to tackle this kind of challenge? In this talk, Paytronix CRO Charles Gray will address several key questions, including:
- Are third-party aggregators already leveraging your retail stock?
- What are the advantages to first or third-party ordering and delivery?
- How do you create a brand offering that’s right for the digital ordering channel?
- Who do you need to hire to meet the operational challenges inherent in order and delivery?