Trends & Data: Find the Answer: Technology can be the solution to the labor crisis—but how will the new in-store experience change shopping habits

Is technology the answer to retail’s labor woes? How does the in-store experience change now that online and offline shopping is blurring? Is frictionless checkout the future or a fad? Today, convenience-store operators are surrounded by technology that promises more than ever. But separating substance from flash takes time.