Welcome ReceptionLocation: Osceaola Courtyard
Join us and other early arrivals for appetizers and drinks at this relaxing pre-conference networking reception. Connect with old industry friends and make new ones while you prepare yourself to enjoy the next few days of learning, business-building and inspiration.
You are also required to check-in for each special event at the special event desk the morning of your selected activity to secure your spot. If you do not check-in at least 10 minutes prior to bus departure time, you forfeit your place to an attendee on the wait list.
Click here for more information on the CRU special events.
Wild Florida: Everglades Boat Ride and Explore Wildlife Park (retailers only)Location: Departure from Panzacola Ballroom G1, F1-2 Prefunction
Take this one-of-a-kind opportunity to get a closer look at alligators and other exotic wildlife as you glide through the Florida Everglades, 4,200 acres of untouched nature preserve, on an exclusive airboat. Following the boat ride, stroll through the wildlife park where you can see lemurs, sloths, zebras and more.
|7:30am - 8:00am||Check-in and Breakfast|
|9:00am||Everglades Airboat Tour|
|10:00am||Explore Wildlife Park on your own|
|12:00pm||Arrive to Rosen Shingle Creek|
Store Tours (retailers only)
What better way to see the latest innovations in c-store design and merchandising than to visit the stores themselves? CRU’s Store Tours Program takes attendees along on a curated agenda of store visits to see what some of the area’s top operators are doing. Participants will view strategies in action within key categories and experience signature features of each location. The consumer and retail space is evolving rapidly, and you can’t afford to miss out on this competitive learning opportunity.
|8:00am - 8:30am||Check-in and Breakfast|
|8:30am - 11:30am||Store Tours|
|12:00pm||Arrive to Rosen Shingle Creek|
Disruption WatchLocation: Suwannee 11
Consumers are shopping online more and driving less. Automakers and technology companies alike are pouring money into self-driving cars and alternative fuels. Convenience itself is being redefined as consumers increasingly spend time staring at their mobile devices instead of each other. What do these changes mean for convenience? Cut through the noise for a series of can’t-miss conversations on trends that matter with Jackson Lewis, CSP’s resident expert on disruption, together with revealing consumer insights and retailer data courtesy of Incisiv, to learn how to avoid being left behind in today’s ever-changing times.
|8:30am - 9:00am||Check-in and Breakfast|
|9:00am - 9:45am||Session 1: Technomic|
|9:45am - 10:30am||Session 2: Shopper Expectations You Can't Ignore|
|10:30am - 11:00am||Networking Break|
|11:00am - 12:00pm||Session 3: Panel Discussion - Adjusting to Disruption|
Session 1: Frictionless Shopping: Future of Retail?
Amazon Go was only the beginning. The very idea of the point-of-sale is quickly becoming obsolete as Skip Checkout, Zippin, Standard Market and others follow the explosive growth of no-checkout technology. Join CSP’s technology editor Jackson Lewis, one of the first in the industry to experience Amazon Go, for a conversation on frictionless shopping and what it means for the future of retail.
Session 2: Shopper Expectations You Can't Ignore
These days, your competition goes beyond the corner store across the street. Mobile-based services spanning from Uber to Netflix are reshaping consumer expectations across industries. No matter what your gut tells you, backing business decisions with intelligently sourced and collated data is imperative in today’s ever-changing retail landscape. That’s where leading insights firm and executive network Incisiv can help. Incisiv’s custom research benchmarks digital performance across all consumer industries, and Gaurav Pant, chief insights officer at Incisiv, will lead a CRU-exclusive session on a host of important insights and unique analysis. This must-see session will draw data from 6,500 U.S. shoppers across categories, including food, drug and convenience, in addition to more than 50 c-store retailers, 100 retailers across formats and 150 consumer industry startups. Don’t miss this exclusive chance to get the inside scoop on where your stores stand in today’s crowded retail field.
Session 3: Panel Discussion - Adjusting to Disruption
Learn from other business owners on the front lines of the disruption wars in this retailer panel on changes in consumer behavior and how convenience stores can keep up with their ever-changing customer base.
Opening General SessionLocation: Panzacola Ballroom G1 & F1-2
E-commerce, delivery, alternative fuels, competition – these and other market forces are pushing the industry in new directions, but the primary disruptor is consumers’ evolving definition of convenience. The very foundation of this industry is shifting, presenting both threats and opportunities for c-store retailers and their supplier partners. Join Technomic’s Donna Hood Crecca to explore what “convenience” means today, who’s winning and the implications for c-store offerings, amenities and prospects for future growth.
We tend to think about “the future” as something programmed by experts and engineers. In this keynote, futurist and innovation expert Ari Wallach rejects “the official future” that we’ve been handed. He argues that all of us can take action to actively build the futures that we desire for ourselves, our organizations, and society at-large. But to do so, we need to think strategically about the transformational shifts that are shaping tomorrow’s world.
Wallach gives us a view of the 21 megatrends affecting the futures of politics, sociology, the environment, arts, religion, and much more. More important, he helps shift our thinking to engage the futures actively, with empathy for coming generations in our communities, companies, and the world. To stay competitive, leaders need to broaden the framework of what they do, and how and why they do it. Wallach’s talk is invaluable for any purpose-driven organization that wants to adapt, stay relevant, and build accountability and empathy within the transforming communities and markets of tomorrow.
Product GalleryLocation: Panzacola Ballroom G2 & F3-4
Be sure to join us for the Grand Opening of the Product Gallery! This is the focal point of our sponsor and retailer interface, set within a real life functioning convenience store environment while enjoying fabulous food in a setting unique to our events. There is no better way to engage with people and products then to network and discuss building business. Use this opportunity to schedule time to meet with fellow attendees!
General SessionLocation: Panzacola Ballroom G1 & F1-2
They are the tireless CEOs of their respective sections—the category managers who navigate a labyrinth of complexity. Amid mounting pressure on profits, turns and market-basket synergies, the best category managers are committed professionals balancing new products and customer favorites to enhance their stores’ operations. The Category Manager of the Year Awards recognize these often-underappreciated specialists, who were nominated by their supplier and wholesaler partners.
The tried and true ways of marketing have turned into tired and old, not to mention ineffective. The ability to build relationships and be heard by your market has never been greater, but overwhelming when trying to determine what tools to use. This session, lead by the effervescent Scott Stratten, president of UnMarketing, covers both online and offline methods of staying in front of your target audience, so when they have the need to buy, they choose you. From social media, to traditional local events, there are proven ways to connect more than ever before and after this session you have the practical tools to implement the tactics right away.
CRU Workshops (Choose 1 of 5)
The essence of CRU is the educational curriculum available to all attendees, providing insight, key trends and data, and valuable ideas to implement in stores. Regardless of your sphere of responsibility within the convenience industry, you will find the workshops informative, enlightening and engaging.
A number of retailers are changing the paradigms of how products get into the hands of consumers! In this session, we will explore how some of these disruptive concepts are turning into reality. Amazon Go is targeting to open 3,000 stores. Convenience retailers are already experimenting with employee-free locations. We will show how robots, third-party delivery and a rapidly expanding micro-market concept threaten share of the dollar for c-stores. Yes, amazing things are really happening! Are you ready?
Disruption to business comes in many forms, but no one is ever fully prepared for the next scam. All convenience store operators can do is be vigilant, adaptable, well-informed and even creative. Learn about best practices in fraud mitigation from this panel of esteemed, experienced retailers and subject-matter experts in risk management.
Strong branding is the cornerstone of retail success. New technology now makes it easy to create on-demand label merchandising at the store level. This capability reduces cost and the amount of space associated with storing labels while increasing sales by providing professional, informative and compliant labeling. This is extremely important to the production of fresh food. Beautiful color labels can be created and printed right at the point of production, in the store or the central kitchen. Learn how this technology can help you to grow your sales and profitability.
The natural product industry has been growing across all retail channels year-over-year and increasingly shaping shoppers’ expectations. However, keeping pace with health trends can be a full-time job. About 40% of consumers say their definitions of health have changed over the last two years, according to Technomic’s 2018 Healthy Eating Consumer Trend Report. The recent partnership between retailers with The Partnership for a Healthier America and new concepts catering to health-conscious consumers might signal big changes in our industry. With SPINS to lead us, join us for a lively conversation on emerging segments of opportunity in natural, organic, sustainable and health-forward products.
Join Altria Group Distribution Company in this interactive session to gain insight into the consumer and learn together how we can optimize your tobacco categories in 2019. We will explore the seven vectors of change and how they may apply to your operations all grounded in the never ending pursuit of happiness.
CRU Key Category Forums
Convenience is under siege – and everyone knows it. Online retailing, third-party foodservice delivery and declining fuel fill-ups are challenging c-store retailers’ in-store performance. So maximizing category success has never been more important.
To help retailers grow sales amid this retail revolution, we’re providing Key Category Forums. In the nearly four hours of category-specific deep dives, we’ll go into key trends, product innovation and customer strategies that will help retailers grow their business and stay relevant for years to come.
Each forum will feature experts to inspire fresh ideas and new ways to engage customers. We also want to hear from retailers, which is why we’ll spend part of the time brainstorming together. Whether you’re a one-store operator or work for a chain of 5,000 units, you are guaranteed to go home with new insights and actionable solutions.
The presentation options will include Tobacco/OTP, Packaged Beverages, Foodservice, Dispensed Beverages, Center Store, Operations/Fuel & Forecourt and the Connected Customer.
- 1:30pm - 2:00pm, Guest Facilitator: Welcome & Presentation
- 2:00pm - 2:45pm, Subject Matter Expert Presentation
- 2:45pm - 3:15pm, Networking Break
- 3:15pm - 4:15pm, Key Category Panel
- 4:15pm - 5:00pm, Guest Speaker Presentation
- 5:00pm - 5:30pm, Open Discussion
New regulation, consumption challenges and a fresh take on cannabis keep retailers on the lookout for ways to drive sales and profit margins in the tobacco/OTP category. Join guest moderator, Kraig Knudsen, Category Manager, Circle K, guest speaker, Don Burke, Senior Vice President, Management Science Associates and retail panel members Anne Flint, Cumberland Farms, Laura White, RaceTrac and Anna Bettencourt, VERC Enterprises for frank and interactive discussion dedicated to discovering new ways our industry can rise to the challenges surrounding it.
Retailers are hesitant to mess with a category that represents more than one-fifth of inside gross profits. But with the largest segments on the downslide and new entries showing promise, it may be time to blow up the cold vault. We’ll explore product assortment, shifting consumer demand and how outside influences are affecting shoppers’ purchase decisions. Join guest moderator, Dana Sump, Senior Category Manager, Casey’s and guest speaker Nik Modi, Managing Director, RBC Capital Markets for a frank and interactive discussion dedicated to maximizing sales and profits in cold vault space.
Whether your chain is more traditional in its approach to foodservice with roller grill and packaged food or it offers full-service and MTO options, you face the same cravings for consumer insight, trends and product innovation. As everyone from large tech companies to small start-ups look to cash in on foodservice convenience, retailers are constantly challenged in how to capture their share of stomach. This session, comprised of 3.5 hours of subject matter experts, category panels and guest speakers allows frank and interactive discussion dedicated to the nuances of running a foodservice operation in an ever-evolving channel.
Whether cold, hot or frozen, dispensed beverages are a focal point of every convenience store and continue to be some of the most complex of foodservice categories. So many things to consider! Do you have the right cup sizes, lids and product assortment to provide shopper beverage satisfaction? Some things that seemed simple – straws and disposable cups and sugary drinks – are now a societal conversation. What are the hot headlines in dispensed beverages you need to know from flavors to regulations to merchandising? This session, comprised of 3.5 hours of subject matter experts, category panels and guest speakers allows frank and interactive discussion dedicated to operational and customer needs within dispensed beverages.
Center store is the heart of any retail site. This is where consumers find items ranging from impulse snacks and candies to the medications needed to cure headaches and sensitive stomach from overloading on the former. While the center store remains a staple for visits, retailers are faced with the challenge of pleasing today’s evolving consumers regarding their snacks, candy and general merchandise purchases. Now more than ever, customers crave the ease of convenience associated with c-stores, but with a new interest in exceptional quality. This session—a 3.5-hour meeting between subject matter experts, category panels and guest speakers—allows frank and interactive dialogue dedicated to operational and customer needs within the center store.
With flat store traffic and fuel demand, getting consumers onto your site—and encouraging a repeat visit—is becoming more critical than ever. C-store retailers must hit the mark in the store and at the pumps, with everything from store cleanliness to the fueling experience at play. This session tackles the operational challenges and opportunities for c-store retailers. Join your moderator, Roy Strasburger, president, Strasburger Retail, and guest speaker Cassandra Worthy and her presentation of “Mastering the Chemistry of Change” for a frank and interactive discussion dedicated to operational challenges found in (and outside) the c-store. CSP’s fuels editor Samantha Oller will share highlights of a new consumer study with GasBuddy on influential factors in the c-store visit, and a panel discussion will focus on how to seal the deal with consumers on the gas island.
How are you adapting to a connected customer’s retail shopping wants and needs? This session aims to understand implications of technology in frictionless checkout, marketing and consumer communication initiatives. Join subject matter experts, category panelists and guest speakers for 3.5 hours of interactive discussion dedicated to the operational challenges of meeting today’s fast-paced, mobile-centric consumer.
Networking ReceptionLocation: C-Store Product Gallery
General SessionLocation: Panzacola Ballroom G1 & F1-2
A recent report suggests that the cannabidiol (CBD) market will explode over the next several years, potentially hitting $22 billion in sales by 2022.
And we're just talking about hemp-based CBD - not marijuana.
Use of nonpsychoactive cannabinoid found in cannabis has surged in recent years as studies tout medical benefits such as alleviating anxiety and reducing seizures. CBDs come in many forms, including pills, extracts, gummies and beverages.
Will convenience stores be a player in this seismic market?
In an exclusive session, CSP Vice President Mitch Morrison will interview Floyd Landis, Founder, Floyd's of Leadville, to explore CBD's potential in the brick-and-mortar space. During the session we'll cover the following:
• What exactly is CBD?
• What are the market opportunities?
• What is the likely regulatory landscape?
• And, how do I merchandise it?
The key to raising leadership performance lies in the ability to actively listen, embrace change, and close Performance Gaps (the gap between knowing and doing). This can only be achieved by utilizing effective strategies for guarding your time, filling your bucket (so you can pour into others), and investing your focus in the present moment.
In this powerful session, Alan Stein, Jr., a performance coach, consultant, speaker and author, teaches participants how to master the unseen hours by utilizing the mindsets, rituals, and routines of world-class athletes and coaches. Regardless of title or tenure, this program is essential for anyone who wants to raise his or her leadership performance and personal influence.
Attendees walk away with actionable steps that can be implemented immediately to:
• Heighten self-awareness
• Improve productivity
• Create winning habits
• Inspire teamwork
• Maximize impact